Class Booking and Cancelation Policy:

  • Sessions enable you to book into any classes on the class timetable.
  • To ensure a great customer experience only beginner level classes are available for all new accounts. Beginner level classes include Pole Foundations, Beginner Pure Pole Dance and conditioning classes such as Flex Appeal, Core Power and Stretch and Flow. If you have previous pole experience please contact the studio (after purchase) to receive access to more advanced level classes
  • Once purchased, these sessions will appear in your account until they are used or expire
  • All sales are final. Sessions are valid from date of purchase until their expiration
  • If you are no longer able to attend due to injury or sickness, we will hold your sessions for up to 6 months. A doctors certificate is required. After this time your sessions will expire.
  • Our class sizes are small and spots are often limited. Your enrolment can determine how classes are scheduled and may prevent other students securing a spot in class. For this reason we have an 8 hour class cancellation window.
  • Failure to remove yourself from the class with at least 8 hours notice (from the class start time) will mean your session is forfeited. Please note that FB messages and emails asking to be removed from class are not ways to remove yourself
  • You can manage your sessions and schedule (including removing yourself from class) through The Pole Room app or the website.
  • If there are any unforeseen circumstances that may prevent you from continuing at The Pole Room, we do allow for sessions to be transferred to friends or family.
  • Sessions cannot be used as partial or full payment for other services such as courses, private training and/or pole parties
  • Sessions cannot be redeemed for a retail or account credit
  • Once your payment has been processed, your account will be activated and ready for booking any classes on the timetable.
  • Sessions can only be used once they have been credited on to your account
  • It is the responsibility of the client to correctly manage their schedule and sessions
Our 3 Session Introduction Package is exclusively available for new clients who are interested but aren’t completely certain our program is for them.
What you will receive when purchased:
  • 3 Sessions
Sessions valid are for 14 days.
The 14 days will start on the date of your first session. The package must be used within the first 3 month of purchase or it will expire.

In just 28 days, we’ll transform the way you exercise with our Pole Kickstart program. Even if you’ve never tried Pole before, our unique training methodology will surprise you as you rapidly improve your strength and flexibility on your way to becoming a Pole-fessional!

Our 28 Day Challenge is exclusively available for new clients who want to dive straight in to our program.

What you will receive:

  • 12 Pole & Aerial Sessions
  • Unlimited Practice Sessions at any of our studios
  • 45 minute private training session with any of our expert instructors
  • 5% off all products in studio
  • Private Facebook group with the TPR Tribe
  • Video Class Library, Tutorials & How To’s

The 28 days will start on the date of your first session. The package must be used within the first 6 month of purchase or it will expire.

PLEASE NOTE: Both the 3 Session Intro Package and 28 Day Challenge are once-off payments. All items are credited into your account for use with 28 days.

Your satisfaction is always 100% guaranteed! Simply try out The Pole Room for the first 7 days risk-free. If you’re not absolutely thrilled with it after your first class then let us know and we’ll refund every cent. So, go ahead and purchase our 28 Day Pole Kickstart Package and try out what we have to offer – every class, teacher and location – for the next 7 days risk-free.

Now that we got all the serious stuff out the way, we look forward to bringing you fun, challenging and empowering exercise! For any membership questions or queries please email [email protected]



Complete this application form to schedule a phone call. Step 1: Answer 5 questions. Step 2: Enter details. Step 3: Schedule Phone Time.
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