Class Booking and Cancelation Policy:
- Sessions enable you to book into any classes on the class timetable.
- To ensure a great customer experience we encourage all beginners to enrol in an 8 week course called Beginner Level 1. This course will teach you the basics and give you extra confidence when completing our Pure Pole Dance classes. Conditioning classes such as flexibility and strength based classes can be joined at any time in your journey with us. If you have previous pole experience please contact the studio (after purchase) to receive access to more advanced level course options.
- All sales are final. Sessions are valid from date of purchase until their expiration
- If you are no longer able to attend due to injury or sickness, we will hold your sessions for up to 6 months. A doctors certificate is required. After this time your sessions will expire.
- Our class sizes are small and spots are often limited. Your enrolment can determine how classes are scheduled and may prevent other students securing a spot in class. For this reason we have an 8 hour class cancellation window for casual classes and 48 hours for courses.
- Failure to remove yourself from the class with at least 8 hours notice (from the class start time) will mean your session is forfeited. Please note that FB messages and emails asking to be removed from class are not ways to remove yourself
- You can manage your sessions and schedule (including removing yourself from class) through The Pole Room app or the website.
- If there are any unforeseen circumstances that may prevent you from continuing at The Pole Room, we do allow for sessions to be transferred to friends or family.
- Sessions cannot be used as partial or full payment for other services such as courses, private training and/or pole parties
- Sessions cannot be redeemed or reversed for a retail or account credit
- It is the responsibility of the client to correctly manage their schedule and sessions. Our staff are always available to assist.
OUR MONEY BACK GUARANTEE.
Your satisfaction is always 100% guaranteed! Simply enrol in any course, complete all sessions and if you’re not absolutely thrilled with it then let us know and we’ll refund every cent. So, go ahead and try out what we have to offer – every class, teacher and location – risk-free.
Now that we got all the serious stuff out the way, we look forward to bringing you fun, challenging and empowering exercise! For any membership questions or queries please use our contact form on the website.