RETURNS POLICY FOR ALL SERVICES BOUGHT IN-STORE OR ONLINE
RETURNS POLICY FOR ALL PHYSICAL GOODS BOUGHT IN-STORE OR ONLINE
Our returns policy for all physical goods bought in-store lasts 30 days. If 30 days have passed since your purchase, we will no longer be able to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned, including perishable goods such as protein powder, health food bars and beverages. We do not accept returns on products that are either intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
– Some health and personal care items.
There are certain situations where only partial refunds are granted (if applicable):
– Any item that is no longer in its original condition, has been damaged or is missing parts for reasons not due to our error.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
We will send you an email to notify you once we have received your returned item. After it has been inspected, we will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank if the problem does not lie with your credit card company. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us at [email protected]
Sale items (if applicable)
Sale items cannot be refunded. Only regular priced items may be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange your purchase for the same item, send us an email at [email protected], and send your item to: 2E Cochrane Street, Mitcham VIC 3132, Australia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, mail it to: 2E Cochrane Street, Mitcham VIC 3132, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on where you live.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item (as we can only ensure it gets to the post office).