BEGINNER COURSES STARTING SOON. BOOK NOW!

CBD Studio Opens to the Public!

DRUMROLL PLEASE!!!!

It is with great joy we finally announce the Stage 1 reopening of The Pole Room CBD Studio!‚ú®

Located at our new address – Level 2, 333 Flinders Lane, this loft style studio is just a hop, skip and a jump from the original location.

From the 21st Of February our doors will be open to the public! ūü•≥

Here’s a quick message from TPR Founder and Managing Director, Jasmine Zapka…

“Since August 21, it has been my mission to reopen our CBD studio and bring the TPR Tribe back as soon as possible. Since the space is even larger than the previous, the reopening is being completed across 2 stages!

Stage one will feature the reception and a large front room, while stage two will be a further two rooms, bathrooms, kitchen and change area. This is our biggest renovation project to date and we are excited to show you the end result. 

While we aim for perfection, we know that there will be challenges. Change room and bathroom availability may be limited but we’ll do our best to overcome these issues. We ask that you bare with us as our builders work to complete the project as quickly as possible.¬†

With the new timetable already on the app, we’ll be opening for bookings from the 14th of Feb. We invite you to be amongst the first to experience the new studio.¬†

THE COUNTDOWN IS ON! ”

Here’s what you need to know regarding the term scheduling:

  • In line with our sister studios, for the next 5 weeks we will finish off Term 1 with casual classes for all levels, plus dance and conditioning classes.
  • New 8-week courses will start in Term 2, March 28th.
  • We’ll be welcoming back all your favourite CBD instructors, plus a few new faces!¬†

Sessions affected by lockdowns and closures: 

  • All unused pre-lockdown sessions will be reactivated to use on casual classes.
  • Membership payments will not commence until the first week of Term 2

If you believe you have sessions that need to be reactivated you can complete the session extension form here.

Lastly we wish to thank you for your patience and sticking by us through this challenging time. The CBD studio has alway been a home to so many, a community so strong! It was through all your support, kind words and unrelenting sense of tribe that we found the perseverance to push forward to a reopening in ’22.

How do I update my CC Details on my Account?

If your Credit Card is about to expire you will need to update it in the system.
We use a secure and encrypted payment gateway to handle all credit cards and bank details. Please note that this help guide will only work if your CC is due to expire within the next 30 days. If you want to swap CC or Bank accounts outside of this window you will need to complete the Contact us Form.

To update your CC details you must login to our Mindbody Portal through the consumer mode here.

Fill out your Username (Email) and Password and click Sign In.

Click on the My Info tab, and select Profile.

Click the Edit icon in the Billing Information section.

Enter the new billing details, and click Save.

We’re hiring!

  • Are you a fitness professional or someone¬†looking for an industry change in 2021?
  • Do you want to work somewhere with a fantastic vibe where your colleagues and clients feel like¬†one big family?
  • Do you pride yourself on having passion, drive and people skills?

If you have answered ‘YES’ to all of these questions, you would be a great fit for our fun and vibrant¬†team at¬†The Pole Room!

ABOUT US

At The Pole Room we believe in health, wellbeing and self-love, and we’re passionate about exercise being fun, challenging and rewarding.

Our Mission is to provide a platform where people of all ages, backgrounds and experiences can feel empowered to become their best self. Nothing makes us prouder than to see our students improve their physical, mental and emotional wellbeing through the services that we provide.

Our 5 year vision is to become the global leader of pole & alternative fitness. To do this we are looking for a highly motivated and driven individual with 2-3 years of management experience in areas such as retail, hospitality or the fitness industry

At The Pole Room, we value teamwork, loyalty, integrity, ownership and resilience Рqualities we strive to develop in our staff, instructors, and students alike.

Our success as pioneers and leaders in the industry is based on a strong foundation of like-minded individuals who work together as a team to be the best, and to give their best.  If this strikes a chord with you, and if you share our values above, you would be a good fit for our close-knit team!

POSITION AVAILABLE

The position we are hiring for is Studio Manager to lead our Mitcham and Kilsyth studio’s.

Candidates for the Studio Manager role should:

  • have¬†a knack for¬†prospecting, sales, and conversion
  • be self-motivated, and excited by¬†targets and challenges
  • be adapt to¬†managing schedules and event
  • understand trends to develop and¬†manage the studios¬†timetables¬†in line with capacity goals
  • committed to their own¬†personal growth¬†and opportunities for¬†development
  • passionate about promoting a fit and healthy lifestyle,¬†leading by¬†example
  • be genuinely interested in¬†helping individuals¬†achieve their goals and find ways for them to improve and develop as students
  • enjoy¬†interacting with others¬†and¬†connecting¬†with different personality types
  • have¬†a strong desire to¬†grow the studio¬†with the primary objective of changing lives through pole & alternative fitness
  • be diligent and dedicated, with¬†attention to detail around cleanliness,¬†staff rostering and client details

REQUIREMENTS OF THE ROLE

The Studio Manager role is an essential component to the growth of our organisation.

Working closely with senior management, you will be the responsible for the overall growth of the studio Р memberships, events and retail. You will connect deeply with clients, track their progress and keep them motivated towards achieving their goals.

Your main duties will include:

  • Develop checklists and operational schedules to ensure that all aspects of the facility are maintained and serviced
  • Be future oriented with a strong ability to plan and schedule
  • Demonstrate the ability to manage your own schedule, prioritise and meet critical business deadlines, and complete tasks under pressure
  • Develop business plans to reach and exceed membership and retail targets
  • Ensure that all company-wide initiatives are executed in your studio
  • Develop a holistic retail sales plan that encompasses your studio‚Äôs retail goals
  • following up pre-generated leads and prospects (no cold-calling)
  • generating referrals from existing client base and other sources
  • welcoming and orientating new clients, making them feel at ease in what might be a foreign environment
  • conducting surveys and consultations to understand clients’ needs and goals, while looking for opportunities to fast track their development
  • membership sales and growth
  • assisting with outreach projects, marketing drives and member events
  • working with the Marketing manager to provide¬†customer care and assist with retention of existing clients
  • Set priorities to ensure all deadlines are met.

Working hours total 30 hours a week, Monday to Saturday:

  • Monday to Thursday: 2.30pm to close (approx 8.30pm)
  • Saturday: 8.30am to close (approx 1pm)
  • Hens Parties and other events

Previous management experience is a must. Structured on-the-job training will be provided to the successful applicant.

REMUNERATION AND OTHER BENEFITS

A Studio Manager starts on a base hourly salary, with pay rises in line with membership growth and experience. A generous commission structure is also in place that is uncapped, meaning that effort put into exceeding expectations will always be rewarded.

This is a results-based role that requires a highly organised and efficient manager. You will be leading a team so qualities such as organisation, discipline and setting the standard is expected.

All remuneration details, including commission structure will be discussed with successful applicants who make it through the initial stages of the interview process.

We want all our staff¬†to be a part of our tribe / culture,¬†and to experience first-hand¬†the benefits of¬†our service ‚Äď so whilst clients pay for their training,¬†part time employees receive a¬†complimentary membership!

Please note; pole dance experience IS NOT required for this role however, we do expect that you will complete our beginner levels program if you are successful.

JOIN OUR TEAM

If you truly want to make a difference and be the difference in the lives of others, this is the perfect role for you!

All results achieved is¬†a team effort ‚Äď staff working closely together in a fun, relaxed and supportive environment, with emphasis on¬†personal development and ample opportunity¬†to contribute directly to the direction and growth of the business.

To jump on this amazing opportunity send us your current resume and cover letter to [email protected] Please keep your resume to a maximum of two¬†pages.

We will connect with successful candidates over the phone.  In the meantime, please visit our website at www.thepoleroom.com.au to learn more about us!

Members Only Facebook Group

Facebook Update! By the end of this week, we’ll be transitioning all our members into 1 Facebook Group (instead of 4). The remaining Facebook groups will be inactive by the end of the week, so join us below to get the latest ūüėČ

Please note this is an exclusive group for members only.

Click here to join the FB Group. 

Frequent Flyer Challenge

Here’s how it works: Between August 15th – September 15th 2020, complete 20 virtual classes at our Virtual Studio. Choose a goal around Weight Loss, Strength & Conditioning, Flexibility or 4 x new pole tricks and you can go in the running to WIN a $500 TPR Gift Card!

PLUS: Everyone who hits 20 classes in the month will receive a Limited Edition ’TPR Frequent Flyer’ tank top. 

Logging into our Branded App

Recently there has been some changes to the branded software, which is operated by Mindbody that may be affecting your ability to login. We have updated this article to help overcome the problem where you are either not receiving the password reset email or have a message pop up saying you have a duplicate account.

Problems logging into our Branded App: If you are having issues logging into our app, we first recommend removing and downloading the app to ensure it is on the latest update. Next, we suggest you reset your own password by following these steps:

If you need to change your password, or simply can’t recall it, you should request a password reset email through the Login screen. This allows you to establish a new password for your account. If you’re currently logged into the app, you’ll need to sign out before getting started.

When choosing a new password, make sure you create a strong password.

  1. Tap the Menu icon at the top left corner of your screen.
  2. Select Log In from the main menu.
  3. Tap Log In.
  4. Tap Forgot Password?
  5. Enter your email, then tap Retrieve Password.

Now check your inbox for the password reset email it should arrive within a few minutes. If not, make sure you have checked your spam, promotions and other places your reset email may have ended up..

What happens if I’m still unable to log in to my account or haven’t received a password reset email?
Update 29/06/20. This this is now becoming a regular issue since Mindbody made some changes to their software. If you already have a Mindbody account with the same username, i.e. email address, then this will take precedent over any account login details previously used in The Pole Room App. 

You will either get a notification saying “incorrect username or password” or an error message saying “Looks like you have an account… please try logging in with your password from that account”.

MIndbody Error

There are two ways to resolve the issue:

Option 1: Use the same password as your Mindbody account… Your Mindbody account password can be retrieved by visiting: https://mindbody.io/ and clicking “forgot password”. Once you have retrieved this password, you can use it in the pole room app.

Option 2: Change your username / email address so it is unique and does not match a pre-existing Mindbody username. If you want to have a different email attached to your Pole Room account then email [email protected] and we’ll make it happen.

Please note: Unfortunately you cannot reset your Mindbody password through our branded app Рeven if you have received confirmation through the app that a password reset was sent. (We understand this is incredibly frustrating and have reported the issue to Mindbody).

Tech Upgrade: Five Apps to Become One!

As we continue to improve our delivery we are merging all studio apps into one. This means that the Virtual Studio, Mitcham, CBD and Highett will be merged into the Kilsyth app.

In anticipation of the studios reopening it is important to download the new app at your nearest possible convenience to ensure you can keep booking your favourite classes. From today all other apps will become redundant and should be deleted from your phone to avoid confusion.

Get the app by clicking the link below or searching your phones app store.

Using the official studio app you will be able to:

  • Check the number of classes remaining on your account
  • View past and future visits
  • Review your classes and appointments
  • Set class reminders on your calendar
  • Automatically check in to class on arrival
  • Purchase sessions, practice and privates
  • Book upcoming classes and join waitlist
  • Get the latest news and info as it comes
Close

FREE TRIAL CLASS

Complete this form and our front desk team will contact you to schedule your free trial class.

1Step
2Step
  • Select your location