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Reopening FAQs + CBD Makeover

Oct 21st, 2021
By Felisha Mina

Hey Tribe đź‘‹ What a ride the last few months have been! Thank you SO much for standing by us. From shopping your favs online, attending our Virtual/In-Studio classes, to even becoming a Tribe Supporter, your contribution doesn’t go unnoticed and is a huge reason we’ve made it this far.

Now for the news we’ve all been waiting for…REOPENING!

This is probably the most important blog post we’ve ever written so please pay attention and keep checking back for any updates. We cover:

  • CBD’s Temporary Closure (and Relaunch): We will build back stronger with new facilities and more room to play in 2022!
  • Mitcham, Kilsyth and Highett studios reopening: Important things you need to know about your account and booking classes
  • Vaccination Mandate and Certificates: How to show proof so you’re ready to go
  • Student FAQs: Things to know about your Memberships and Session Packs
  • New Students and waitlists : Join our waiting list so you’re ready to go when we open
  • Mitcham Studio after-hours access: Can’t make studio practice time? Now you can Pole after-hours!
  • Virtual Studio update: Your Zoom classes and On-Demand training is here to stay

OverSplits

CBD TEMPORARY CLOSURE (AND RELAUNCH)

Let’s start things off with the news that our CBD location is staying closed until early 2022.

When we reopen you’ll be walking into new facilities, a diverse and comprehensive timetable and more room to play!

As the ONLY pole and aerial facility in the Melbourne CBD, our entire team is excited to bring you higher ceilings, aerial apparatuses, morning classes and so much more. Keep an eye on your inbox and on socials to get the latest. You’ll get a glimpse of what’s happening behind the scenes as we work to bring the new space to life. We promise it will be well worth the wait!

What can I do while the studio is closed? Whilst renovations and studio fittings are underway, all students are welcome to attend our Mitcham, Highett, Kilsyth and Virtual Studios.

 

I’m currently a CBD member, what happens to my membership? Your account will stay on suspension and sessions frozen until reopening. If you wish to attend other locations contact us directly so we can temporarily transfer you.

 

The Kilsyth, Mitcham and Virtual Studios don’t work for me. What happens to my account? If the Kilsyth, Mitcham and Virtual Studios aren’t convenient enough for you, we’ll pause your account until the new CBD location is fully operational.

 

Where are you moving to? We’re not giving away too many secrets but the new location won’t be far.

 

I’m interested in starting classes at CBD, how can I register my interest for the new studio? Join our waitlist so you’re first to be contacted when we relaunch the new space.

MITCHAM, KILYSTH & HIGHETT STUDIOS REOPENING

Save the date for THIS SATURDAY, October 30th! That’s when we’re opening.

Your instructors can’t wait to rebuild your strength, while bringing that sass, fun and laughter back to the studio!

Classes will be uploaded into the timetable by this Monday (Oct 25th) and will be ready for booking from 3pm Tuesday (26th Oct)! 

VACCINATION CERTIFICATES

The Pole Room has always been an inclusive and welcoming space for everyone. It breaks our hearts to know that due to Victorian Government regulations, our studios can only open to fully vaccinated individuals. 

We believe this is only temporary and we can welcome everyone back in studio soon. If you are not vaccinated our Virtual Studio will continue to operate as normal with many instructors staying onboard to continue bringing you our program online.

For those attending our physical locations, you will need to provide proof of full vaccinations. We’re making this process simple and asking that you either :

a) Upload your Vaccination Certificate in advance using our Contact Us form
b) Bring a copy of your Vaccination Certificate to the studio for Front Desk

Once your status is verified a green tick will appear on your account so you won’t need to worry about providing proof each time you arrive.

STUDENT FAQs

When do Membership payments recommence? We know many students have accrued sessions and will need to catch-up on any accrued sessions.. Therefore Direct Debits won’t begin until the week of November 15th.

I’m unable attend straight away when you reopen? If you’re not able to attend when reopen we ask that you submit a suspension request here. 

I’m new and ready to try a pole and/or aerial class! How do I get started? Join our waitlist so you’re first to be contacted when we relaunch the new space.

When can I book upcoming classes? Classes will be uploaded into the timetable by this Monday (Oct 25th) and will be ready for booking from Friday 29th!

I have expired sessions on my account. What happens to my account? As usual all sessions will be extended by the duration of the lockdown. Our admin team is already in the process of extending your sessions. You can submit a session extension request if you feel we may have missed something.

We’ll continue to update this section with more FAQs as they come.

MITCHAM STUDIO AFTER-HOURS ACCESS

Crazy schedule? Didn’t book early enough for a spot in your favourite class? In a TPR first, our Mitcham studio will be trialing an after-hours room to make training even more convenient and accessible for busy lifestyles.

After-Hours Access will first run as a trial. If you practice regularly and are interested in being part of our After-Hours Access trial simply complete the contact us form on our website. This trial is limited to the first 7 people.

 

VIRTUAL STUDIO UPDATE

Rain, hail, or shine, Virtual Studio Live Classes and On-Demand training is here to stay. Whether your way of getting fit is on or off the pole, you can continue to build on your goals and gain access to your favourite instructors.

The Virtual Studio is a great way to compliment your flexibility goals, and it’s also a super convenient way to fast-track your skills on the pole. If the time has come to own your own home pole, click here to check out your options!

Ready to make exercise fun, feel-good and fierce, make a visit to The Pole Room. Pole, Lyra and Silks classes are relaxed and totally beginner-friendly. Even if you feel un-co, or have never set foot in a dance studio in your life, you’ll be in the hands of instructors who will work with you to become your best self. Head to our introductory page and register for a free trial today. 

 

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