What happens when I suspend my membership?

When you suspend your membership your account becomes inactive, and you will not be able to use your sessions for upcoming classes during the suspension period. Prior to your suspension, your account will be reconciled, and any sessions allocated for the weeks you are suspended will be removed and returned as credits to your account. Suspension requests are only approved if your account payments are up to date and your session usage is within the allowed limits.

How do I reactivate my membership?

Your membership will automatically reactivate with the return date set during the suspension form process. If you wish to reactivate your membership early or extend your suspension, simply contact our support team, and they will assist you in reactivating your account. Your account will be reconciled, and any remaining sessions still valid from before the suspension period will be available for use. Ensure your account payments are up to date and meet the conditions of your membership agreement for a smooth reactivation process.

 

Can I suspend my membership if I’m having financial difficulties?

Yes, you can suspend your membership if you’re experiencing financial difficulties. Suspending your membership can provide temporary relief without the need for a full cancellation. During the suspension, your account will be inactive, and you won’t be able to use your sessions. The first 14 days of suspension are free, and a weekly fee of $5.00 applies after this period. This fee may be waived in the event of job loss and other hardships.

What is the membership suspension policy?

All memberships have a 12-week minimum term from the date of activation. Therefore no suspensions or cancellations are permitted during this time. 7 days notice is required to suspend your membership. The 7 day period will start once your signature has been received and cannot be backdated.
When your account is suspended it becomes inactive and sessions cannot be used. Accrued session expiration times are frozen to ensure they do not expire and will be available when you return. All suspensions require a return date.

I just started my membership, can I suspend or cancel?

All memberships have a 12-week minimum term from the date of activation. Therefore no suspensions or cancellations are permitted during this time. A 7-day cooling off period applies from the date your membership is activated

 

Close

GET STARTED

Are you a new student and looking to get started at our studios? Simply select your location, add your contact details and our team will be in touch. If you have a specific question about our program please visit our 'Contact Us' page here.