Memberships - Narre Warren

Committed Memberships

View pricing for our Committed 12 Month Membership

High Flyer

Committed

$89.1pw

5 x Classes Week (Use towards casual classes or courses)
Unlimited Practice
Trick, Class & How To Video Portal
10% Off Retail (In-Studio)
Competition & Showcase Eligibility

Frequent Flyer

Committed

$71.10pw

3 x Classes Per Week (Use towards casual classes or courses)
Unlimited Practice
Trick, Class & How To Video Portal
7.5% Off Retail
Competition & Showcase Eligibility

Casual Flyer

Committed

$53.1pw

2 x Classes Per Week (Use towards casual classes or courses)
Unlimited Practice
Trick, Class & How To Video Portal
5% Off Retail
Competition & Showcase Eligibility

Flexi Memberships

View pricing for our Flexi Membership

High Flyer

Flexi

$99pw

5 x Classes Week (Use towards casual classes or courses)
Unlimited Practice
Trick, Class & How To Video Portal
10% Off Retail (In-Studio)
Competition & Showcase Eligibility

Frequent Flyer

Flexi

$79pw

3 x Classes Per Week (Use towards casual classes or courses)
Unlimited Practice
Trick, Class & How To Video Portal
7.5% Off Retail
Competition & Showcase Eligibility

Casual Flyer

Flexi

$59pw

2 x Classes Per Week (Use towards casual classes or courses)
Unlimited Practice
Trick, Class & How To Video Portal
5% Off Retail
Competition & Showcase Eligibility

About

Memberships are for those committed to improving their skills and getting the most from our program. Memberships are designed to reward ongoing attendance through reduced session pricing, discounts on retail, and more.

With our memberships, sessions are made available for you to use on an on-going basis. These sessions are made available for you to book at the start of each term, with their expiration coinciding with the length of the Term.

Students are required to self-manage their bookings in accordance with our pole & aerial programs.

▪️ Memberships are a Direct Debit billing agreement with The Pole Room commencing on the ‘Agreement Date’ with billing starting on the ‘Membership Start Date’
▪️ The contract will debit the ‘Recurring Payment Amount’ as per the ‘Contract Frequency’ until cancelled or suspended
▪️ This contract has a ‘Minimum Term’ from the date of activation. ‘Flexi’ Memberships have an 8-week minimum term, ‘Committed’ Memberships have a 12-month minimum term.
▪️ No suspensions or cancellations are permitted during this ‘Minimum Term’ after which you can suspend or cancel
▪️ A 7-day cooling-off period applies from the date your membership is sold, after which the ‘Minimum Term’ applies

Signed contract agreements can be viewed in the app in the client’s Account Details screen. To print electronic confirmation of a contract, sign in to The Pole Room consumer mode online using your app login details. Under the ‘Account’ tab you will find your contract(s) within the Autopay section.

Sessions

Sessions are class credits that allow you to book and attend upcoming classes at The Pole Room. A session represents one class that you can attend within the specified date range. Each class you book will deduct one session from your account. You can use sessions to book classes through The Pole Room booking app, allowing you to self-manage your experience in the program.

▪️ At the start of each Term, the number of sessions your membership provides will be available in full. For example, during an 8-week term, a Casual Flyer membership (2 sessions per week) would credit 16 sessions on a student account to use anytime during that Term
▪️ Sessions are valid for the entire duration of the Term
▪️ Sessions that are NOT used within the Term will expire
▪️ Sessions cannot be transferred or moved to upcoming Term
▪️ Sessions cannot be transferred or used by other clients, family, friends or associates
▪️ Sessions cannot be used for other services such as events, challenges, competitions, courses, private training and/or pole parties
▪️ Sessions cannot be redeemed for a retail or account credit
▪️ Sessions cannot be refunded if they are unused or expire
▪️ Sessions cannot be refunded, redeemed or transferred for any external factors such as injury, holiday or circumstances that may be outside of your control
▪️ Sessions may only be used to book classes that match your experience and ability level. For instance, a Beginner student may not book an Intermediate level class until they have achieved the required grade.
▪️ Unless stated otherwise on your contract, sessions cannot be used across locations

Fair Use

A fair use policy ensures efficient and equitable class access for all students. Due to small class sizes and high demand, we aim to create a respectful and organised community, that benefits everyone. We aim to run classes based on the requirements of our member base. As our student base grows, so does our timetable.

▪️ You should complete the number of sessions your membership provides each week on average so they are spread evenly across the Term
▪️ A ‘Late Cancel’ occurs when you fail to provide The Pole Room with at least 6 hours’ notice before your scheduled session. If you do not remove yourself from the class at least 6 hours before the start time, your session will be forfeited.
▪️ A No-Show occurs when you have reserved a spot in a class but fail to attend without cancelling your reservation in advance. After one warning, any ‘no-show’ bookings will incur a penalty fee of $10. This will be automatically charged by our booking system so please sign into class to avoid this charge.
▪️ It is the student’s responsibility to manage their schedule and sessions correctly through the booking app. If you need assistance our team is always here to help.

MEMBERSHIP CHANGES

We understand that students may encounter circumstances that require some membership-type changes. Membership Upgrades or Downgrades allow students to move between the Casual Flyer, Frequent Flyer and High Flyer membership types and studios.

▪️ All membership type changes require a request form to be submitted
▪️ Membership Upgrades are available and can be requested with at least 7 days notice. You can complete this form here: www.thepoleroom.com.au/upgrade
▪️ Membership downgrades are also available and require 14 days to process. You can complete this form here: www.thepoleroom.com.au/downgrade
▪️ Downgrades and upgrades may not be approved during the current term due to capacity restrictions and class scheduling.
▪️ You can transfer your membership and sessions to another TPR studio with at least 7 days notice by contacting us www.thepoleroom.com.au/contact-us

Suspensions

The Pole Room offers flexible options for suspending your membership to accommodate your needs.

▪️ Membership suspensions are available after the minimum term
▪️ Membership suspensions are free for the first 14 days but will incur a weekly $5.00 fee after this time
▪️ Membership suspensions require 7 days’ notice (from the date of signing your request form) and cannot be backdated
▪️ When your account is suspended it becomes inactive and sessions cannot be used on upcoming classes.
▪️ Upon returning from your suspension your account will be reconciled and sessions removed for the weeks you were suspended.
▪️ All membership suspensions require a suspension request form to be filled out. You can complete this form: www.thepoleroom.com.au/suspension
▪️ Once the suspension request is actioned you may be removed from any upcoming sessions you are booked into during your approved suspension period
▪️ All suspensions must have an end date
▪️ Suspensions will only be approved if the account is in good order, i.e. account payments are up to date and sessions used do not exceed the number of sessions per week you are attending

When you suspend your membership your account becomes inactive, and you will not be able to use your sessions for upcoming classes during the suspension period. Prior to your suspension, your account will be reconciled, and any sessions allocated for the weeks you are suspended will be removed and returned as credits to your account. Suspension requests are only approved if your account payments are up to date and your session usage is within the allowed limits.

Your membership will automatically reactivate with the return date set during the suspension form process. If you wish to reactivate your membership early or extend your suspension, simply contact our support team, and they will assist you in reactivating your account. Your account will be reconciled, and any remaining sessions still valid from before the suspension period will be available for use. Ensure your account payments are up to date and meet the conditions of your membership agreement for a smooth reactivation process.

Yes, you can suspend your membership if you’re experiencing financial difficulties. Suspending your membership can provide temporary relief without the need for a full cancellation. During the suspension, your account will be inactive, and you won’t be able to use your sessions. The first 14 days of suspension are free, and a weekly fee of $5.00 applies after this period. This fee may be waived in the event of job loss and other hardships.

All memberships have a 12-week minimum term from the date of activation. Therefore no suspensions or cancellations are permitted during this time. 7 days notice is required to suspend your membership. The 7 day period will start once your signature has been received and cannot be backdated. When your account is suspended it becomes inactive and sessions cannot be used. Accrued session expiration times are frozen to ensure they do not expire and will be available when you return. All suspensions require a return date.

All memberships have a 12-week minimum term from the date of activation. Therefore no suspensions or cancellations are permitted during this time. A 7-day cooling off period applies from the date your membership is activated

Cancellations

Our cancellation policy ensures a clear and fair process when you decide to terminate your membership.

▪️ Membership Cancellations are available after the minimum term
▪️ 28 days’ notice is required to cancel your membership
▪️ All cancellation requests must be signed by the account holder at the studio
▪️ The 28 days cancellation period will start once your request has been received, however, the process cannot be completed until your signature has been received
▪️ Your regular debits will occur as normal during the 28-day cancellation period
▪️ During the cancellation process, your account may be reconciled and upcoming sessions that would otherwise be unpaid removed
▪️ When your account is cancelled your account will remain ‘active’ for the Term.
▪️ Any sessions accrued during the cancellation period can be used for the remainder of the term
▪️ You cannot cancel your membership while your account is suspended
Cancellations will only be approved if the account is in good order, i.e. account payments are up to date and sessions used to date do not exceed the number of sessions per week you are attending

Payments

To ensure a smooth and hassle-free experience, we have a straightforward payment policy for all memberships. This policy outlines the methods of payment, applicable fees, and the steps taken in case of payment issues

▪️ All payments on memberships must take place through a Direct Debit from a nominated Bank Account, Credit Card or Debit Card
▪️ All payments are scheduled on a Thursday and any contracts purchased online will be updated to reflect this. This may be changed upon request.
▪️ If your payment fails your account is frozen until the outstanding payment is received
▪️ An automatic $15.00 administration fee applies for any failed payments
▪️ All membership payments are final and no refunds are available
▪️ Payment frequency can be organised weekly, fortnightly and even monthly/annual upon request

Now that we got all the serious stuff out the way, we look forward to bringing you fun, challenging and empowering exercise! For any membership questions or queries please email [email protected].

MINDBODY Processing is a registered ISO of Wells Fargo Bank, N.A., Concord, CA, USA

We sure do! Speak to our team about our flexible payment options upon signing up.

It’s important that money is always available in the account linked to your membership. Failure to have funds available in your account for scheduled direct debits payment will incur $15 admin fee.

Our app allows you to book and pay for services directly from your smartphone. You can add multiple credit cards to the app and choose which one you want to use while checking out. Members will always need to have at least one primary credit card on file. This primary card is usually linked to your scheduled direct debit payments. If you need to update or remove your primary payment card please contact us directly.

Memberships require a direct debit from your primary cards saved details. We also require a BSB & Acc Number for the selected card as a backup payment option if the card is lost, stolen or expired. You can add multiple credit cards to the app and choose which one you want to use while checking out, but you will always need to have at least one primary credit card on file. If you need to update or remove your primary payment card please contact us directly.

JoinTHE POLE ROOM ‘INSIDER’ NEWSLETTER!

	Committed Membership	Flexi Membership	Session Package
Session Expiry	End of Term	End of Term	upto 180 Days
Payment	Weekly on Fortnightly	Weekly or Fortnightly	Upfront
Suitable For	Committed attendees, those who want consistent training and can commit long term	Regular attendees, who prefer flexibility in their membership terms	Occasional users, those testing the classes
Cost Savings	10% savings on the, memberships with already reduced session package pricing and extras	Cost-effective for frequent users with reduced session package pricing and extras	Most expensive and purchased upfront
Cancellation policy	Minimum term is 12 months with the option to renew after 12 months or continue onto our flexi membership	Cancel after the minimum term of 8 week anytime with 28 days notice	No contract, no cancellation period
Extras	Membership perks including unlimited practice, studio retail discounts and more	Membership perks including unlimited practice, studio retail discounts and more	None
Booking Priority	Member-exclusive priority waitlists and early booking (coming soon)	none	none
Commitment	Requires a commitment for 12 months (minimum term)	Requires a commitment for 8 weeks (minimum term)	One-time purchase, no long-term commitment
Suspensions	No suspensions available	Free suspensions for up to 14 days	No suspensions available

Memberships AT THE POLE ROOM

Committed Memberships

High Flyer

Frequent Flyer

Casual Flyer

Flexi Memberships

High Flyer

Frequent Flyer

Casual Flyer

MEMBERSHIP TERMS & CONDITIONS

Memberships are for those committed to improving their skills and getting the most from our program. Memberships are designed to reward ongoing attendance through reduced session pricing, discounts on retail, and more.

With our memberships, sessions are made available for you to use on an on-going basis. These sessions are made available for you to book at the start of each term, with their expiration coinciding with the length of the Term.

Students are required to self-manage their bookings in accordance with our pole & aerial programs.

▪️ Memberships are a Direct Debit billing agreement with The Pole Room commencing on the ‘Agreement Date’ with billing starting on the ‘Membership Start Date’

▪️ The contract will debit the ‘Recurring Payment Amount’ as per the ‘Contract Frequency’ until cancelled or suspended

▪️ This contract has a ‘Minimum Term’ from the date of activation. ‘Flexi’ Memberships have an 8-week minimum term, ‘Committed’ Memberships have a 12-month minimum term.

▪️ No suspensions or cancellations are permitted during this ‘Minimum Term’ after which you can suspend or cancel

▪️ A 7-day cooling-off period applies from the date your membership is sold, after which the ‘Minimum Term’ applies

▪️ At the start of each Term, the number of sessions your membership provides will be available in full. For example, during an 8-week term, a Casual Flyer membership (2 sessions per week) would credit 16 sessions on a student account to use anytime during that Term

▪️ Sessions are valid for the entire duration of the Term

▪️ Sessions that are NOT used within the Term will expire

▪️ Sessions cannot be transferred or moved to upcoming Term

▪️ Sessions cannot be transferred or used by other clients, family, friends or associates

▪️ Sessions cannot be used for other services such as events, challenges, competitions, courses, private training and/or pole parties

▪️ Sessions cannot be redeemed for a retail or account credit

▪️ Sessions cannot be refunded if they are unused or expire

▪️ Sessions cannot be refunded, redeemed or transferred for any external factors such as injury, holiday or circumstances that may be outside of your control

▪️ Sessions may only be used to book classes that match your experience and ability level. For instance, a Beginner student may not book an Intermediate level class until they have achieved the required grade.

▪️ Unless stated otherwise on your contract, sessions cannot be used across locations

▪️ You should complete the number of sessions your membership provides each week on average so they are spread evenly across the Term

▪️ A ‘Late Cancel’ occurs when you fail to provide The Pole Room with at least 6 hours’ notice before your scheduled session. If you do not remove yourself from the class at least 6 hours before the start time, your session will be forfeited.

▪️ It is the student’s responsibility to manage their schedule and sessions correctly through the booking app. If you need assistance our team is always here to help.

We understand that students may encounter circumstances that require some membership-type changes. Membership Upgrades or Downgrades allow students to move between the Casual Flyer, Frequent Flyer and High Flyer membership types and studios.

▪️ All membership type changes require a request form to be submitted

▪️ Membership Upgrades are available and can be requested with at least 7 days notice. You can complete this form here: www.thepoleroom.com.au/upgrade

▪️ Membership downgrades are also available and require 14 days to process. You can complete this form here: www.thepoleroom.com.au/downgrade

▪️ Downgrades and upgrades may not be approved during the current term due to capacity restrictions and class scheduling.

▪️ You can transfer your membership and sessions to another TPR studio with at least 7 days notice by contacting us www.thepoleroom.com.au/contact-us

The Pole Room offers flexible options for suspending your membership to accommodate your needs.

▪️ Membership suspensions are available after the minimum term

▪️ Membership suspensions are free for the first 14 days but will incur a weekly $5.00 fee after this time

▪️ Membership suspensions require 7 days’ notice (from the date of signing your request form) and cannot be backdated

▪️ When your account is suspended it becomes inactive and sessions cannot be used on upcoming classes.

▪️ Upon returning from your suspension your account will be reconciled and sessions removed for the weeks you were suspended.

▪️ All membership suspensions require a suspension request form to be filled out. You can complete this form: www.thepoleroom.com.au/suspension

▪️ Once the suspension request is actioned you may be removed from any upcoming sessions you are booked into during your approved suspension period

▪️ All suspensions must have an end date

▪️ Suspensions will only be approved if the account is in good order, i.e. account payments are up to date and sessions used do not exceed the number of sessions per week you are attending

Our cancellation policy ensures a clear and fair process when you decide to terminate your membership.

▪️ Membership Cancellations are available after the minimum term

▪️ 28 days’ notice is required to cancel your membership

▪️ All cancellation requests must be signed by the account holder at the studio

▪️ The 28 days cancellation period will start once your request has been received, however, the process cannot be completed until your signature has been received

▪️ Your regular debits will occur as normal during the 28-day cancellation period

▪️ During the cancellation process, your account may be reconciled and upcoming sessions that would otherwise be unpaid removed

▪️ When your account is cancelled your account will remain ‘active’ for the Term.

▪️ Any sessions accrued during the cancellation period can be used for the remainder of the term

▪️ You cannot cancel your membership while your account is suspended

Cancellations will only be approved if the account is in good order, i.e. account payments are up to date and sessions used to date do not exceed the number of sessions per week you are attending

To ensure a smooth and hassle-free experience, we have a straightforward payment policy for all memberships. This policy outlines the methods of payment, applicable fees, and the steps taken in case of payment issues

▪️ All payments on memberships must take place through a Direct Debit from a nominated Bank Account, Credit Card or Debit Card

▪️ All payments are scheduled on a Thursday and any contracts purchased online will be updated to reflect this. This may be changed upon request.

▪️ If your payment fails your account is frozen until the outstanding payment is received

▪️ An automatic $15.00 administration fee applies for any failed payments

▪️ All membership payments are final and no refunds are available

▪️ Payment frequency can be organised weekly, fortnightly and even monthly/annual upon request

Now that we got all the serious stuff out the way, we look forward to bringing you fun, challenging and empowering exercise! For any membership questions or queries please email [email protected].

MINDBODY Processing is a registered ISO of Wells Fargo Bank, N.A., Concord, CA, USA

© Copyright 2024 | The Pole Room Pty Ltd All Rights Reserved.

JoinTHE POLE ROOM ‘INSIDER’ NEWSLETTER!

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AT THE POLE ROOM