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I have a question that wasn’t answered in the above FAQ’s, who should I contact?

Use the contact form above to send through an enquiry to our highly responsive team.
When possible we will reply via SMS.

 

How many classes do I have on my account?

You can view your active passes, and how many sessions you have remaining, from the My Account tab on the app.
Purchases are sorted by activity/inactivity, and show the following details:

  1. Sessions remaining
  2. Expiration date

From the My Account tab you can also view past and upcoming bookings, your current account balance and your purchase history. 

 

I can’t log into my account on the app?

If you need to change your password, or simply can’t recall it, you should request a password reset email through the Login screen—this allows you to establish a new password for your account. If unable to reset password please view this article here for a more detail guide.

 

How can I generate a receipt for my purchases? 

When you make a purchase in the studio or on the app, you will be sent a receipt from the studio to your inbox associated with the email address you used to buy. Please check your junk or spam if you don’t receive one.

I missed a membership payment?

It’s important that money is always available in the account linked to your membership. Failure to have funds available in your account for scheduled direct debits payment will incur $15 admin fee. 

 

Can I change/update my payment details on the app?

Our app allows you to book and pay for services directly from your smartphone. You can add multiple credit cards to the app and choose which one you want to use while checking out. Members will always need to have at least one primary credit card on file. This primary card is usually linked to your scheduled direct debit payments. If you need to update or remove your primary payment card please contact us directly.

 

What payment methods are accepted?

We accept Cash, Visa & Mastercard. When making a purchase via card your details are saved on your account for future purchases or membership payments. We also accept ZipPay – Own it now, pay later! Zip Pay can be done in the studio or over the phone. 

 

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