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How do I update my CC Details on my Account?

If your Credit Card is about to expire you will need to update it in the system.
We use a secure and encrypted payment gateway to handle all credit cards and bank details. Please note that this help guide will only work if your CC is due to expire within the next 30 days. If you want to swap CC or Bank accounts outside of this window you will need to complete the Contact us Form.

To update your CC details you must login to our Mindbody Portal through the consumer mode here.

Fill out your Username (Email) and Password and click Sign In.

Click on the My Info tab, and select Profile.

Click the Edit icon in the Billing Information section.

Enter the new billing details, and click Save.

Can I bring a friend to my free trial class?

Absolutely! Sometimes it’s even more fun when you bring a plus-one. If you do intend to bring a friend make sure they also apply for a free trial class as spots are limited.

Can I bring a friend to class?

Absolutely! Sometimes it’s even more fun when you brig a plus-one. If you do intend to bring a friend, however, do make sure you call up your studio and book them in so we can make sure there is space in the class.

Is there an age limit for your classes?

For our Lyra Program we do not have an age restriction, however if you are 14 or younger you will require a guardian to be present during the class. For our Pole program, you must be at least 16 years old and have parental consent if you are under the age of 18.

What safety precautions are in place to prevent injury?

Like any form of physical activity, injuries are always a possibility in aerial classes. With that in mind, we are meticulous with our safety precautions to ensure risks are minimised. To ensure your muscles are conditioned before the tricks and dance components of the class, your instructor will take you through a thorough warm up. Before you move on to doing exercises and moves on the hoop, you will be instructed to place a crash mat underneath your apparatus which will cushion you gently in case you come off your ribbon.

Ribbons are secured by a solid rig that is frequently checked by our team. They can hold persons up to 250kg, making them resistant.

I’m unfit and/or uncoordinated – can I still join?

Absolutely! When joining you are not expected to have any prior fitness or aerials background. Our job is to teach you and help you improve over the journey.

What do I wear to my first Silks class?

For warm up and cool down, you can pretty much wear anything that’s comfortable for you. But during classes you’ll want to wear fitted clothing that covers your abs and and legs – because you’ll be hoisted from the hoop, you want to protect your skin from any grazing. We also recommend that you wear body-hugging tops so that nothing gets caught in the hoop as you’re performing tricks.

Can I join classes at multiple studios?

Aerial classes are only currently available at our Mitcham Studio, but for our Pole Program, you can most definitely visit the studio of your choice! Each location has its own schedule, instructor and unique vibe. To get started simply create an account, login, purchase sessions and start booking classes! If you’re on a membership you can use it across all TPR locations.

I’m unfit and/or uncoordinated – can I still join?

Absolutely! When joining you are not expected to have any prior fitness or aerials background. Our job is to teach you and help you improve over the journey.

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